The Canada Border Services Agency (CBSA) says a partial systems outage is affecting customs screening at some airports.
The CBSA posted a message about the outage on social media Tuesday afternoon but provided little detail about the extent of the problem.
“There is currently a partial systems outage impacting airports. We are working with partners on fixing the issue. We apologize for any inconvenience this outage may cause and thank you for your patience,” the agency said in a post on X, formerly Twitter.
<a href=” is experiencing a systems outage at the Primary Inspection Kiosks (PIK) in Terminals 1 and 3. You may experience longer than normal wait times at customs. <a href=”https://t.co/Xe42qwOtzJ”>https://t.co/Xe42qwOtzJ</a>
—@TorontoPearson
A spokesperson for Aéroports de Montréal, which operates Montreal-Trudeau International Airport, told CBC News the outage is “national” but isn’t causing significant delays in Montreal.
“The current national system failure of the automated kiosks is causing a slowdown at border control in all Canadian airports. However, there is no major impact at YUL Montréal-Trudeau International Airport,” the spokesperson said in an email.
“Technicians are currently assessing, and a contingency plan has been deployed, enabling passengers to be processed, but obviously with a longer-than-usual delay. We also deployed a message via our PA system to inform passengers of the situation.”
Toronto’s Pearson Airport warned passengers that the outage could lead to delays at customs kiosks.
“[The CBSA] is experiencing a systems outage at the Primary Inspection Kiosks (PIK) in Terminals 1 and 3. You may experience longer than normal wait times at customs,” a post on X said.
CBC News has reached out to CBSA for further details.
Source Agencies
