A couple from Salford, Greater Manchester, have had their honeymoon plans thrown into disarray due to delays in receiving compensation vouchers from Tui.
Leanne Wigley, 42, and David Walker, 41, were promised £500 in vouchers after their Cyprus holiday was cancelled in July.
The couple, set to marry in November, intended to use these vouchers towards their dream honeymoon.
However, nearly two months after the promised 28-day delivery period, the vouchers had still not arrived.
The delay left the pair struggling to book their desired honeymoon destinations, as their preferred adult-only hotels in the Dominican Republic and Jamaica became fully booked.
The couple’s holiday woes began when their planned trip to Cyprus with their daughter was cancelled with just two days’ notice due to a global IT outage affecting travel firms.
Tui allowed them to rebook at a different hotel and promised £500 in compensation vouchers.
Leanne, an accountant, and David, a scaffolder, decided to use these vouchers for their honeymoon. However, the delay in receiving the vouchers, which were promised within 28 days of July 22, left them unable to secure their preferred destinations.
Tui has since apologised for the delay and offered to honour a discount code that has since expired
PA
“I’m angry. I was really upset when I realised the hotels had gone. I was heartbroken,” Leanne told the Manchester Evening News.
The couple faced the prospect of having to book a longer stay or fly from London, potentially exceeding their £4,000 to £5,000 budget.
Leanne expressed her frustration with Tui’s customer service, stating: “I’ve rang, I’ve emailed, I’ve also been into store and I’ve just been passed from pillar to post.”
She added: “When you’re planning and paying for a wedding, £750 is a lot of money, as is that £500 they owe us.
“If it had been paid on time there wouldn’t have been a problem.”
A Tui UK spokesperson told said: “We’d like to sincerely apologise to Ms Wrigley and Mr Walker for the delay in receiving their holiday vouchers.
“We understand how frustrating waiting can be, especially when you’re excited to plan your next holiday.”
The travel firm has since reissued the holiday vouchers and, as a goodwill gesture, agreed to honour the discount code that the couple had hoped to use.
Source Agencies
